Lead Through Risk and Uncertainty
Identify single points of failure—power, catering, transportation, or childcare. Pre-negotiate backups, test them, and assign response owners. Confidence grows when your team rehearses what could go wrong, together.
Lead Through Risk and Uncertainty
Establish clear safety protocols, trained floor wardens, and an incident communication tree. Provide hydration, mental health breaks, and staffing rotations. Caring for teams ensures they can care for guests brilliantly.