Building High-Trust, Cross-Functional Crews
Treat vendors as strategic allies, not interchangeable suppliers. Share objectives, decision rights, and risk maps. A staging company once saved our program by proposing a modular design after a floor-plan change—because they understood our goals. Invite vendors to pre-briefs and recognize them publicly to deepen commitment.
Building High-Trust, Cross-Functional Crews
Define guardrails and grant authority. When front-of-house leads can swap signage or re-route lines without approval, attendee experience improves instantly. Build a “three-tier” escalation path so people know when to act and when to call. Empowered teams move faster and feel prouder—both are visible to your audience.